Cancellation & refunds

You approve before you pay.

Every Beloven card is made for one couple and nobody else, so we have built the order the other way round from most shops: you see the finished story first, approve it, and only then pay. That single choice removes almost every reason a refund is ever needed.

Before you approve — cancel freely, at no cost

Starting a story is free. You can fill in the wizard, see your private preview, change your mind and walk away at any point before approval without paying anything. There is nothing to refund because we have not taken any money. If you simply stop, the draft quietly expires.

After you pay — 24 hours to change your mind

You have 24 hours to cancel for a full refund, no questions asked. The clock starts when your payment is confirmed — that timestamp is on your order confirmation email, so you never have to guess.

To be clear about how this works: we begin making your card as soon as payment clears, rather than making you wait. The 24-hour window applies anyway. If we have already started, that is our cost to absorb, not yours — you still get every rupee back. What decides whether you are inside the window is the time you message us, not the time we reply.

After 24 hours — your card is being made

Past that window, your card is being made with your names, your photographs and your words on it. A personalised, made-to-order item like this cannot be returned to stock or sold to anyone else, so orders cannot be cancelled or refunded after this point.

The exceptions below always apply, whatever stage your order is at.

When we always make it right

If your card arrives with a manufacturing defect, is damaged in transit, or never arrives at all, you are covered — we replace it or refund you, including return shipping. Report it within 7 days of delivery (or of the expected delivery date) and see the warranty page for what counts and how to claim. Delivery timelines are on the shipping page.

How to cancel

Write to us at team@beloven.store or message us on WhatsApp with your order ID and a line about what you would like to happen. Every way to reach us is on the contact page. If you are inside the 24-hour window, say so — we will stop work where we can and refund you in full either way.

How refunds reach you

Refunds go back to the original payment method through Razorpay, typically within 5–7 business days of us confirming the cancellation. The exact time it appears depends on your bank or card issuer. We do not offer cash refunds, and we do not offer cash on delivery — every order is fully prepaid.

If we cancel an order

Occasionally we may need to cancel: a payment fails verification, an address cannot be delivered to, or submitted content breaches the content rules in our terms. If that happens we will tell you why within 48 hours of spotting the problem, and refund you in full unless the order was fraudulent.

Exchanges

We do not offer exchanges on personalised orders — a card made with your names and photographs cannot be swapped for a different one. If something is wrong with your card we will replace it with the same design, as described on the warranty page.

Your statutory rights

Nothing on this page limits your rights under the Consumer Protection Act, 2019. If something has gone wrong and you are not satisfied with our response, you can escalate through our grievance redressal process.