Shipping & delivery

Made for one couple, then sent to your door.

Nothing sits on a shelf waiting for you. Your card is cut, finished and programmed only after you have approved your story, which is why the timeline below starts at approval rather than at checkout.

Where we ship

We ship across India, dispatched from Mumbai, Maharashtra. We do not ship internationally yet — if you are sending a gift abroad, write to us and we will tell you honestly whether we can help.

Shipping cost

Shipping is included in the price you see. There are no delivery charges added at checkout, no hidden handling fees, and no other compulsory charges — the price you see is the price you pay.

Payment is always upfront

We do not offer cash on delivery. Every card carries someone’s names and photographs and cannot be resold if it is refused at the door, so orders are fully prepaid. You are only ever asked to pay after you have seen and approved your story — see cancellation & refunds.

How long it takes

Production and dispatch. Work begins once your payment clears. Classic and Metal cards are typically dispatched within 3–5 business days of that point. Bespoke orders take around two weeks, because they are designed from scratch with you. You can still cancel for a full refund within 24 hours of paying — see cancellation & refunds.

Then the courier. Transit time depends on your location — metro addresses are usually quicker than remote pin codes. Delivery dates are estimates until the courier books the shipment, and festivals, weather and strikes can add a few days. If your gift is for a specific date, order with room to spare and tell us the date; we will flag it if the timing looks tight.

Tracking

When your parcel leaves us we send a tracking link by email and, if you have shared a number, on WhatsApp. If tracking has not moved for several days, tell us and we will chase the courier on your behalf.

Your address

Please check your delivery address carefully before approving. If a parcel is returned to us because the address was incomplete or incorrect, we will happily re-ship it, but we may need to pass on the actual re-shipping charge. If you spot a mistake, tell us straight away — we can usually correct it before dispatch.

Lost or damaged in transit

If your card arrives damaged, or the courier loses it, we replace it at no cost to you. Report it within 7 days of delivery or of the expected delivery date, with photographs where relevant. Full details are on the warranty page.

Your story is ready before the card is

The digital half of your gift does not wait for the courier. You will have seen your story at preview, and the permanent address goes live when your card ships — so if you are giving the gift in person, the tap works the moment it is unwrapped.

Questions about a specific order

Write to us at team@beloven.store with your order ID, or reach us any of the ways listed on the contact page.